Privacy Policy

Effective Date: [26.11.2024]
Last Updated: [01.12.2024]

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service. It also explains your privacy rights under applicable laws such as GDPR and CCPA and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with initial letters capitalized have meanings defined under the following conditions. These definitions have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account: A unique account created for you to access our Service or parts of our Service.
  • Business: Refers to Chacrys s.r.o., the legal entity that collects Personal Data and determines its purposes and means, as per GDPR and CCPA.
  • Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement): Refers to Chacrys s.r.o., Svatojanska 3060/14, 94501 Komarno, Slovakia.
  • Cookies: Small files placed on your device by a website, containing details of your browsing history, preferences, and interactions.
  • Data Controller: The entity responsible for determining the purposes and means of processing Personal Data, as defined by GDPR.
  • Device: Any device capable of accessing the Service, such as a computer, mobile device, or tablet.
  • Personal Data: Any information that relates to an identified or identifiable individual, as defined under GDPR and CCPA.
  • Service: Refers to the website operated by Chacrys, accessible at www.chacrys.com.
  • Service Providers: Third-party companies or individuals employed by the Company to perform functions on our behalf.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
  • You: Refers to the individual accessing or using the Service or the legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When using our Service, we may ask you to provide personally identifiable information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party payment providers)

Usage Data

We may automatically collect data about your interactions with the Service, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited, time spent on those pages, and other diagnostic data

Use of Your Personal Data

The Company uses your Personal Data for the following purposes:

  1. To Provide the Service:
    • Fulfill orders, including sharing data with shipping companies for delivery purposes.
    • Manage your account and transactions.
  2. For Communication:
    • Notify you about changes to our Service or respond to inquiries.
    • Send promotional offers or updates, provided you have not opted out.
  3. To Improve Our Service:
    • Analyze user behavior to enhance usability and functionality.
    • Detect and prevent technical issues.
  4. For Legal Compliance:
    • Meet legal obligations or resolve disputes.

Sharing Your Personal Data

We may share your Personal Data with:

  1. Service Providers:
    • For payment processing, analytics, and delivery logistics.
  2. Business Transfers:
    • If we merge, sell, or transfer part or all of our assets.
  3. Legal Authorities:
    • In compliance with applicable laws or legal processes.
  4. Third Parties:
    • With your explicit consent for specific purposes.

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights under the GDPR:

1. Right to Access and Data Portability

  • Request a copy of the Personal Data we hold about you.
  • Receive your data in a structured, commonly used, and machine-readable format.

2. Right to Rectification

  • Request corrections to any inaccurate or incomplete Personal Data.

3. Right to Erasure (“Right to Be Forgotten”)

  • Request deletion of your Personal Data under certain conditions, such as when it is no longer needed for the purposes for which it was collected.

4. Right to Restrict Processing

  • Request that we suspend processing your Personal Data in specific circumstances.

5. Right to Object

  • Object to the processing of your Personal Data where it is based on legitimate interests or direct marketing.

6. Right to Withdraw Consent

  • Withdraw consent at any time where processing is based on your consent.

7. Right to Lodge a Complaint

  • File a complaint with a supervisory authority if you believe we have not complied with GDPR obligations.

To exercise any of these rights, please contact us at hello@chacrys.com.

Your Rights Under CCPA

If you are a California resident, you have the following rights under the CCPA:

1. Right to Know

  • Request information about the categories and specific pieces of Personal Data we have collected.

2. Right to Delete

  • Request the deletion of your Personal Data, subject to certain exceptions (e.g., completing a transaction or complying with legal obligations).

3. Right to Opt-Out of Sale of Personal Data

  • Direct us not to sell your Personal Data to third parties.

4. Right to Non-Discrimination

  • Exercise your privacy rights without discrimination, including equal pricing and service.

To submit a request, please contact us at hello@chacrys.com. We will verify your identity before processing your request.

Retention of Your Personal Data

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations and resolving disputes.

Security of Your Personal Data

We implement commercially reasonable measures to protect your data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use Cookies and similar technologies to track your activity and improve our Service.

Types of Cookies Used

  1. Necessary Cookies: Essential for core functionality, such as account access and transactions.
  2. Preference Cookies: Store your preferences, such as language and location.
  3. Analytics Cookies: Help us analyze usage patterns to improve our Service.
  4. Advertising Cookies: Deliver personalized ads and measure campaign performance.

You can control Cookies through your browser settings. For more information, visit www.allaboutcookies.org.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here, and significant updates will be communicated directly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: